Customers

Objective One: To work in partnership and continue to support customers by maintaining consistently high standards and good value

Objective Two: To strive towards consistently high standards of security and where necessary to enhance provisions in order to reduce the incidence of crime and consequential disruption to business

At SEGRO we want to retain our position as the landlord of choice. We believe that excellent customer relations are the foundation of our business, upon which sustained growth and financial performance depend.

SEGRO is committed to offering customers the highest possible standards of customer service in order to ensure maximum customer satisfaction, security, wellbeing and productivity.

Highlights of SEGRO’s approach

• SEGRO recognises that it is critically important to engage with customers at all stages of the property lifecycle process in order to maintain excellent customer relations. For example, during the design and planning of buildings SEGRO has an important opportunity to engage with customers, which it does by:
  • Design brief specifications on security, accessibility and environmental considerations
  • Customer consultation and engagement
  • Building attractive, safe and sustainable buildings for customers
• The company is generally committed to increasing customer engagement on sustainability issues, and welcomes opportunities to work collaboratively with customers to improve corporate responsibility performance where possible.
• The ways in which SEGRO ensures the best possible standards of customer service include:
  • Carrying out annual customer satisfaction surveys
  • Participating in the Real Service Benchmarking Index
  • Comprehensive customer complaints monitoring procedure
  • BusinessWatch – SEGRO’s ongoing commitment to customer security